We pride ourselves on outstanding service, same day shipping ( on orders received during normal business hours) and a 100% guarantee. If you receive your product damaged or defective, we will promptly exchage your product, or issue a refund upon request, and upon the return receipt of your product. We will pay for return shipping if product is damaged. If you purchase a product that is not damged or defective, and want to return your product; ( you) customer pays return shipping. No refunds or exchanges for negligence, or intentional damaging of products. We inspect ech product before shipping to you to ensure quality.